Aother Tip of the Hat

by Marc Chinoy President, The Regis Group

A big tip of the hat to State Farm Insurance, and to the “exceeds all
expectations” performance from the staff of the Kemper G. Collins Agency
in Alexandria, Virginia. Once again, there is zero working relation
between Kemper’s team and The Regis Group team other than more than
three decades of extraordinary support to my personal auto and
home-owner coverage needs. At a time when many key industries have
shifted critical elements of support out of our communities and
frequently either on-line or off-shore, it is nice to be able to lean
back when circumstances are toughest and rely on both being known and
having my working preferences understood by individuals with names who
clearly care. Single events may not be a measure of true value, but
consistency of effort over time is hard to ignore. (And yes this is
triggered by their response to a sudden failure of a condensation relief
line in my home A/C system during some of the hottest weather on record
that brought down a piece of ceiling... what a mess!). This is NOT to
say that I am paying some kind of special premium, but that those who
'shop around' for discounts in this critical area, really need to
rethink their priorities.When it comes to insurance, the final
determinant is NOT supposed to be who has the very lowest price, but who
will be there when we need them the most and are at our most vulnerable.