"Tip of the hat" posts

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Friday, July 2, 2010

A Drive in the Country




By Marc Chinoy, Regis Group CEO


Recently, a Saturday drive from the Shenandoah Valley eastward toward Leesburg, Virginia, quickly turned to a major headache when my vehicle developed a problem at full highway speed that caused the engine to stop running. After costing for a mile with no RPMS and no ability to restart, I ended up at the foot of a little used down-ramp miles from

the nearest services. That was when I rediscovered the value of AAA

membership.

From the first moments of calling, the response was

courteous, helpful and thorough and within the hour my vehicle was on a

flatbed truck driven by a pleasant driver who knew his stuff. Within 90

minutes of engine failure, we ended at the dealership in Leesburg and

the charges from AAA (as promised in the promotion of the product

renewed by me over the years) were slight.


I recognize that this event COULD have ended differently... but it did

not. When you are in trouble there is insurance that might work and then

there are solutions. This was a solution.


(P.S. Although our team counts many service organizations among our

clients, AAA is NOT one of them. We have no business connection and they

are not aware of this posting (yet). This posting is simply a Tip of the

Hat in their direction.)


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